Shipping & Terms

ORDER PROCESSING & PAYMENT:

 

  • Full Payment is required before an order will be processed.
  • Payment can be made by Credit Card, Debit Card or check.
  • Once the order is in process, no changes can be made. Additional items can be processed as a new order.
  • Cancellations made prior to the order being picked will be subject to a 10% processing fee. Cancellations made after an order is picked are subject to a 20% restocking/processing fee.

 

SHIPPING AND DELIVERY:

 

  • All orders will be ready to ship within 3 business days.
  • All freight orders are packaged in individual boxes, placed on a pallet and shrink wrapped.

 

SHIPPING:

  • 2-4 day (2-5 day residential) standard transit time.
  • Shipping charges must be paid for when your order is placed.
  • You will receive a tracking number by email the day after the order has shipped.
  • All destinations must be tractor/ trailer accessible
  • For Residential Deliveries – The freight company will contact you 24 hours in advance to schedule delivery (usually a 3-4 hour window).
  • Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances

DELIVERY:

  • A lift gate is included for residential deliveries; and available by request for commercial deliveries.
  • The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services.
  • Address classifications are based on city zoning, so it is possible to have a commercial property in a residential area. In this case the delivery would be residential.
  • A responsible party must be present to inspect, inventory, and sign off on delivery.
  • If items are missing or visibly damaged, have the driver make a note on the bill of lading.
  • Do not reject damaged items. SEE IMPORTANT NOTES ON MISSING AND DAMAGED ITEMS BELOW.

MISSING OR DAMAGED ITEMS: (INCLUDING CONCEALED DAMAGE):

Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. No claims will be allowed without the proper paperwork.

  • To file a claim for damage or shortage, please send an email to info@5phomes.com within 48 hours of receiving your order.

Please include the following:

  • Damage or Missing form with all information
  • PICTURES of the damage.

Upon receipt of the damage claim, we will send a confirmation email and proceed with shipping replacements as soon as possible.

 

Premier Wholesale Cabinets, a Division of 5P Homes, LLC  cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

 

Non-returnable items:

  • Assembled by customers themselves
  • Modified items (such cut or add)
  • Out of original packaging
  • Custom made or special request items
  • Assembled by us, but missing pieces or broken pieces
  • Without the original invoice /sales order

 

RETURNS AND REPLACEMENTS:

Returns must be received by 5P Homes, LLC within 30 days of purchase.

All returns must be authorized by 5P Homes LLC prior to return shipment.

Please include the following:

  • Return form with all information
  • PICTURES of the damage.